Privacy Policy

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Last Updated: April 2026

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At Marcus Jones Plumbing & Heating, we take your privacy seriously. This policy explains what information we collect and how we use it.

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1. Information We Collect

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When you contact us for a quote or a booking, we usually collect:

• Name

• Home Address (so we know where to do the work)

• Phone Number and Email (to contact you about your appointment)

• Payment Details (for invoicing and processing payments)

 

2. How We Use Your Information

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We only use your details to:

• Provide plumbing and heating services.

• Send you invoices or receipts.

• Contact you for annual boiler service reminders (if you have opted in).

• Comply with legal and tax requirements.

 

3. Sharing Your Data

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We never sell your data to third parties. We only share your information when necessary, such as:

• With gas safety authorities (like Gas Safe Register) to certify work.

• With subcontractors if they are helping us complete your job.

• With our accounting software to process your bill.

 

4. Keeping Your Data Safe

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We keep your details secure and only hold onto them for as long as necessary for tax and insurance purposes (usually 6–7 years).

 

5. Your Rights

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You have the right to ask us what information we hold about you, or to ask us to delete your details once a job is finished and paid for (unless we are legally required to keep it).

 

6. Contact Us

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If you have any questions about your data, please contact: marcusjonesplumber@gmail.com